bRRAInOps · Practitioner
v2.0

bRRAIn Certified Operations Controller

Own the governance decisions for your organization's bRRAIn program and make every one of them on the record.

Level
Practitioner
Learning time
18 hours
Price
$499
Credential
Valid 3 years
Enroll on learn.brrain.io See the syllabus
What's new in v2.0

What changed in this edition.

  • Rebuilt on the real product: the eight zones (Z1 Vault to Z8 Code Sandbox), seven tiers and custom roles, per-project permissions, console policies, federation and its kill switch, the LLM and Tool Registries, Operator ENV, LLMOps and Robo Compliance.
  • Level corrected to Practitioner, with a 55 + 4 item exam assembled per candidate and AI-scored performance tasks.
  • The promotion ladder, Build Methodology and joint-session procedure are now taught as certified practices recorded with record_decision and Nexus Memory, not as product features.
  • The Universal Interconnection Principle is taught correctly: connect bRRAIn-to-bRRAIn where both sides run bRRAIn, and route every other system through governed gateways.
  • Budgeting uses the current commercial model; discontinued plans and partner billing variants are gone.
  • New coverage: Nexus surface gating, SSO mapping and tokens, the never-default-to-a-commercial-model policy, upgrades and rollback, and the Residency Language Prohibition.
Outcomes

What you will be able to do.

  • You will be able to set and defend your organization's access model: tiers, custom roles, per-project permissions, SSO mapping and tokens.
  • You will be able to approve, verify and roll back governance changes, including console policies and federation, through recorded change control.
  • You will be able to decide which candidate patterns become standards and require the Build Methodology, with a defensible decision record.
  • You will be able to govern models, agent tools, credentials and outside parties, keeping the Handler as default and applying the joint-session procedure.
  • You will be able to run compliance in Robo Compliance, keep an honest risk register and lead incidents from classification to review.
  • You will be able to build the program's roadmap and budget and report to the board without overclaiming.

Who it's for

  • VP-level operational leaders (VP Operations, VP Engineering, VP Transformation)
  • Chief AI Officers and AI program directors
  • CIOs and CTOs accountable for their organization's AI memory program
  • Internal staff who have worked as Implementation Specialist or Care Analyst and are taking on program ownership
  • Partner-firm leads who govern bRRAIn programs for several customers

Not covered here

  • Installing and operating the brain (see Installation Specialist and Maintenance Specialist)
  • Day-to-day role and membership administration (see Access Controller; the Operations Controller sets the policy)
  • Running audits and evidence work day to day (see Security Controller; the Operations Controller sets the policy and receives findings)
Syllabus

10 modules, 70 lessons.

About 18 hours of learning. Open a module to see every lesson.

  1. The role and the platform you govern 7 lessons · 1 h 55 min

    What the Operations Controller decides and how those decisions are made on the record; the eight zones from a governor's seat; the surfaces, hosting options and model defaults you govern; and the review cadence that keeps it all from drifting.

    1. Module 1 pretest (diagnostic, does not count) Diagnostic pretest · 5 min
    2. Decision rights: what the Operations Controller owns Reading · 15 min
    3. The eight zones from a governor's seat Reading · 15 min
    4. Surfaces, hosting options and model defaults Reading · 15 min
    5. The governance review cadence Worked example · 15 min
    6. Lab 1: Governance baseline review AI role-play lab · 40 min
    7. Module 1 retrieval check Retrieval check · 10 min
  2. Access and identity governance 7 lessons · 1 h 52 min

    The seven tiers, custom roles and the scopes to hold back; per-project permissions and their edge cases; server-side Nexus surface gating, SSO mapping and tokens; and running an access review.

    1. Module 2 pretest (diagnostic, does not count) Diagnostic pretest · 5 min
    2. Seven tiers and custom roles Reading · 15 min
    3. Per-project permissions in practice Worked example · 15 min
    4. Nexus surfaces, SSO and tokens Reading · 15 min
    5. Running an access review Scenario · 12 min
    6. Lab 2: Design the role and project-access plan AI role-play lab · 40 min
    7. Module 2 retrieval check Retrieval check · 10 min
  3. Policy, change control and federation 7 lessons · 1 h 52 min

    Console policies (scope, trigger, action, order) and how to verify them; high-impact zone and federation scopes and the kill switch; change control with recorded decisions and rollback; detecting and remediating drift.

    1. Module 3 pretest (diagnostic, does not count) Diagnostic pretest · 5 min
    2. Console policies: scope, trigger, action, order Reading · 15 min
    3. Zone policies, federation and the kill switch Reading · 15 min
    4. Change control for governance changes Worked example · 15 min
    5. Detecting and remediating drift Reading · 12 min
    6. Lab 3: Push a policy change through change control AI role-play lab · 40 min
    7. Module 3 retrieval check Retrieval check · 10 min
  4. Standards promotion and the Build Methodology 8 lessons · 2 h 7 min

    The promotion ladder and the 9-stage Build Methodology taught as recorded governance practices: who proposes, who decides, what the record is (record_learning, record_decision, Nexus Memory), how standards are written and POPE-tagged, and how they are superseded.

    1. Module 4 pretest (diagnostic, does not count) Diagnostic pretest · 5 min
    2. The promotion ladder as a governance practice Reading · 15 min
    3. Requiring the 9-stage Build Methodology Reading · 15 min
    4. Promotion criteria and the decision record Worked example · 15 min
    5. Authoring a standard: format and POPE tags Worked example · 15 min
    6. Supersede, sunset and roll back Reading · 12 min
    7. Lab 4: Rule on a Care Analyst briefing AI role-play lab · 40 min
    8. Module 4 retrieval check Retrieval check · 10 min
  5. AI, integration and interconnection governance 8 lessons · 2 h 7 min

    Governing what reaches the organization's memory: the LLM Registry with the Handler as default and commercial models opt-in; the Tool Registry, MCP access and Operator ENV; LLMOps evidence; the Universal Interconnection Principle as a governed-gateway preference; and the joint-session procedure with two recorded approvals.

    1. Module 5 pretest (diagnostic, does not count) Diagnostic pretest · 5 min
    2. LLM Registry, the Handler and commercial opt-in Reading · 15 min
    3. Tool Registry, MCP access and Operator ENV Reading · 15 min
    4. LLMOps model governance Reading · 12 min
    5. Interconnection: governed gateways and bRRAIn-to-bRRAIn Reading · 15 min
    6. Running a joint-session engagement Worked example · 15 min
    7. Lab 5: Rule on an AI and integration request AI role-play lab · 40 min
    8. Module 5 retrieval check Retrieval check · 10 min
  6. Strategy, roadmap and platform lifecycle 6 lessons · 1 h 12 min

    Aligning the program to strategy with outcome measures, authoring a roadmap in Nexus Plan, governing upgrades and rollback, and rebalancing when conditions change.

    1. Module 6 pretest (diagnostic, does not count) Diagnostic pretest · 5 min
    2. Aligning the memory program to strategy Reading · 15 min
    3. Authoring a defensible roadmap Worked example · 15 min
    4. Platform lifecycle: upgrades, rollback and release notes Reading · 15 min
    5. Rebalancing the roadmap when conditions change Scenario · 12 min
    6. Module 6 retrieval check Retrieval check · 10 min
  7. Budget, staffing and capacity 5 lessons · 1 h

    Budgeting on the current commercial model, staffing governance roles with separation of duties intact, and planning capacity across people, platform, models and integrations.

    1. Module 7 pretest (diagnostic, does not count) Diagnostic pretest · 5 min
    2. Building the program budget Worked example · 15 min
    3. Staffing the governance roles Reading · 15 min
    4. Capacity planning across people, platform and models Reading · 15 min
    5. Module 7 retrieval check Retrieval check · 10 min
  8. Risk and compliance 8 lessons · 2 h 7 min

    Running the compliance matrix in Robo Compliance, leading external audits with sealed audit sessions and the auditor portal, HIPAA and GDPR obligations applied to memory governance, and a living risk register in Nexus Memory.

    1. Module 8 pretest (diagnostic, does not count) Diagnostic pretest · 5 min
    2. Running the compliance matrix in Robo Compliance Reading · 15 min
    3. Leading an external audit: SOC 2 as the worked case Worked example · 15 min
    4. HIPAA considerations for the memory program Reading · 12 min
    5. GDPR: erasure, processors and residency language Reading · 15 min
    6. Authoring and running the risk register Worked example · 15 min
    7. Lab 6: Write the risk entry and mitigation plan AI role-play lab · 40 min
    8. Module 8 retrieval check Retrieval check · 10 min
  9. Incident response and escalation 7 lessons · 1 h 46 min

    Classifying incidents by category and severity, leading containment with the narrowest effective controls, preserving evidence, escalating on agreed thresholds, and running reviews that feed the organization's memory.

    1. Module 9 pretest (diagnostic, does not count) Diagnostic pretest · 5 min
    2. Classifying incidents: category and severity Reading · 12 min
    3. Leading containment and response Worked example · 15 min
    4. Escalation thresholds Reading · 12 min
    5. Post-incident review that changes things Reading · 12 min
    6. Lab 7: Lead a data-integrity incident AI role-play lab · 40 min
    7. Module 9 retrieval check Retrieval check · 10 min
  10. Board reporting and capstone 7 lessons · 2 h 14 min

    Reporting to the board on value, risk and direction from checkable records, preparing for the five questions boards ask, handling challenge without overclaiming, and the capstone simulation.

    1. Module 10 pretest (diagnostic, does not count) Diagnostic pretest · 5 min
    2. The board report: format and evidence Worked example · 15 min
    3. The five questions every board asks Reading · 12 min
    4. Handling challenge in the boardroom Scenario · 12 min
    5. Lab 8: Present the quarterly board update AI role-play lab · 35 min
    6. Module 10 retrieval check Retrieval check · 10 min
    7. Capstone: Ninety days as Operations Controller AI role-play lab · 45 min
Labs and capstone

Practice against someone who pushes back.

Labs run in your browser as AI role-plays. An AI plays the person on the other side of the scenario — with their own goals and objections — and your work is scored against the published rubric. There is nothing to install.

  • Lab 1 · The role and the platform you govern

    Incoming CIO asks for a governance baseline review of a fictional 300-person consultancy

  • Lab 2 · Access and identity governance

    Managing partner who wants everyone Sovereign; learner designs the role and project-access plan

  • Lab 3 · Policy, change control and federation

    Urgent request to remove an outbound block policy, with drift discovered on the Policies page

  • Lab 4 · Standards promotion and the Build Methodology

    Care Analyst briefing that pushes for immediate enforcement of a candidate pattern

  • Lab 5 · AI, integration and interconnection governance

    VP requesting a commercial default model and a vendor connection through a shared admin login

  • Lab 6 · Risk and compliance

    CFO and risk committee chair reviewing an agent-tool data-leak risk

  • Lab 7 · Incident response and escalation

    Security Controller reporting standards altered overnight through a compromised token

  • Lab 8 · Board reporting and capstone

    Quarterly board update with challenge from two directors

  • Lab 9 · Board reporting and capstone

    A quarter as Operations Controller of a fictional 600-person healthcare services group: promotion, model and partner request, drift, incident and board summary

Capstone

Ninety days as Operations Controller

AI role-play scored against the published rubric

Pass mark: 72%

Scored on

  • Standards and methodology20%
  • AI and interconnection governance20%
  • Access, policy and change control20%
  • Incident and risk judgment15%
  • Grounding in real mechanisms and records15%
  • Executive communication10%
Exam and credential

One exam. A credential anyone can verify.

The exam

Items per form
59
Time allowed
120 min
Pass mark
72%
Performance tasks
4
Attempts included
2
Wait between attempts
7 days
  • Online and timed, taken on learn.brrain.io.
  • Your form is assembled for you from the course's item bank, so no two candidates sit the same paper.
  • Performance tasks are conducted by an AI examiner: you work through a realistic scenario and are scored against a published rubric.

The credential

  • A verifiable digital badge in your name.
  • A public verification page at learn.brrain.io/verify, so an employer or client can confirm it.
  • Valid for 3 years.
  • Renewal: At 3 years, by passing the then-current exam, with CE modules completed
Before and after

Where this course sits.

Prerequisites

  • Experience with the organization's bRRAIn program, or Implementation Specialist certification, recommended

Stacks well with

Questions

Frequently asked.

Do I need to install anything for the labs?

No. Labs and the capstone run in your browser on learn.brrain.io as AI role-plays: an AI plays the person on the other side of the scenario, and your work is scored against the rubric published with the course.

How is the exam delivered?

Online and timed: 59 items in 120 minutes, on a form assembled for you from the course's item bank. 4 of the items are performance tasks conducted by an AI examiner: you do the work rather than pick an answer. The pass mark is 72%.

What if I don't pass first time?

You have 2 attempts, with a 7-day wait after an unsuccessful attempt. Further exam attempts can be bought for $299 each.

How long is the credential valid?

3 years. You receive a verifiable digital badge with a public verification page at learn.brrain.io/verify, so anyone can confirm it is genuine.

I hold the v1 credential. Is it still valid?

Yes. Credentials earned on v1 remain valid and verifiable at learn.brrain.io/verify. When you renew, you sit the then-current version of the exam.

Can my company enroll a team?

Yes. Firms can buy a certification bundle for $2,999 per firm per year — see the pricing page — or contact us to arrange enrollment for a larger group.

Enroll

bRRAIn Certified Operations Controller

Own the governance decisions for your organization's bRRAIn program and make every one of them on the record.

Enroll on learn.brrain.io Back to all courses