Talk to a human. Or an agent. We'll route either.
Every inbound gets routed to the right desk with a tracked SLA. Pick the channel that matches your ask — sales, support, security, partnerships, press, or legal — and we'll pick up from there.
Six desks. One inbound.
Sales
Pricing, procurement, volume licenses, paid pilots, OEM / white-label conversations.
sales@brrain.ioReply within 1 business day
Support
Product questions, bug reports, onboarding help, SSO setup, data exports.
support@brrain.ioReply within 4 business hours · Enterprise plans under 1 hour
Security
Responsible disclosure, vulnerability reports, CSP / SOC2 / DPA requests.
security@brrain.ioAcknowledged within 24 hours · PGP key on /security
Partnerships
Reseller / integrator programs, vendor-network onboarding, Certified Implementation referrals.
partners@brrain.ioReply within 2 business days
Press & analysts
Media inquiries, analyst briefings, interview requests, speaking engagements.
press@brrain.ioReply within 1 business day
Legal
Contract reviews, DPA / BAA execution, IP questions, trademark, compliance attestations.
legal@brrain.ioReply within 3 business days
One form. Routed automatically.
Tell us what you need
We'll route your note to the right desk based on the inquiry type. Expected response SLA appears next to each channel above.
When we answer.
Support desks run on follow-the-sun rotation. Security and sales desks are monitored outside business hours for critical inbound.